FAQs

Cancellation Policy

Our top priority is to provide great experience to our students and to you as parents. If we fall short, let us know and we will work with you to correct the situation.

If minimum enrollment requirements are not met, we may need to cancel the class. In this case, we will make all efforts to switch you to a comparable class and, if no such class is available, a credit or full refund will be provided.

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Logistics

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What is the difference between session, season, and class?

How do I announce an absence?

Where is the meeting link for my online class?

How do I use my credit?

Where do I find the Scratch or other student account login information?

When does the season end?

I need to change my contact email address. How can I do it?

My student would like to join a class with their friends. How can they be in the same class?

Technical

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What are technical requirements for your online classes?

How do I know which Minecraft version I need?

How do I know which Minecraft I have?

Can my student use a Chromebook? iPad?

I am having issues with Zoom. What can I do?

I am having internet issues. What can I do?

Coder's Ladder® Classes: Getting Started

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Where should my student start in Coder’s Ladder®?

Do you have placement exams?

Do you have trial classes?

Will the class be starting when my student is joining? Is everyone new?

What do I do if we can't attend a Welcome Session?

If we took a break, does my student need to attend a Welcome Session?

Coder's Ladder® Classes Logistics

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Why is my student's season only 4 weeks or 7 weeks long, instead of the usual 8?

My student missed an online group session. How can we make it up?

My student missed an online private session. How can we make it up?

How often will my card be charged?

How can I change my student's day and/or time for their Coder's Ladder® class?

How do I cancel my classes?

Coder's Ladder® Classes Progress and Graduations

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Can you please give me more details on my student's progress?

When will my student graduate from their level?

How long do students stay in a Coder’s Ladder® level?

How can my student graduate to the next Coder's Ladder® level?

How do we take the graduation exam?

My student took the graduation exam. What do I do now?

What do I do if we can't attend the graduation exam?

In-Person Classes

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Do you have in-person classes?

My student missed an in-person class. How can we make it up?

How do I change my registration for an in-person class?